Texto de Condiciones de Prestación de Servicios Aéreos – EN - HTG Express

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Version 25/03/2024

SERVICE PROVISION TERMS AND CONDITIONS AIR AND MULTIMODAL

  1. Offer subject to airline availability.
  2. Our price is VAT excluded.
    • a) The price is based on the weights and measures provided as well as the airfares published today.
    • b) Customs clearance: 3% overdraft commission based on Duties + Taxes in cases where the customer requests HIRUTRANS GARRAIOAK S.L. to make an advance payment of the aforementioned, with a minimum of 30€ and a maximum of 120€.
    • c)Volumetric weight based on industry standard, (factor 1:6)
    • d) Not including taxes and warehousing to be paid at destination if necessary and/or import or export taxes.
    • e) Not including additional inspections if any.
    • f) The quote is valid for one day (CET) for conventional air cargo or for 30 minutes for on board courier, except otherwise indicated in both cases. Any quotes accepted after the indicated deadlines must be approved by HTG, otherwise, they will be considered null and void.
    • g) Acceptances made after this period must be ratified by HIRUTRANS GARRAIOAK S.L., otherwise they will have no effect.
    • h) Payment terms: bank transfer within 30 days of the invoice date, except in the case of the first transport with us.
  3. The provision of the transport service will be considered to begin when HIRUTRANS GARRAIOAK S.L. must carry out any movement that incurs a cost in order to fulfill the transport contracted by the client.
  4. If the information provided by the customer (quantities, weights, volumes, addresses) does not correspond to that related to the goods transported, the customer will bear the extra costs.
  5. The established collection and delivery times may suffer alterations for reasons of force majeure beyond the control of HIRUTRANS GARRAIOAK S.L., being exonerated from liability in such cases.
  6. The Customer must indicate in his request all the necessary requirements for the loading.
  7. The Customer accepts that transhipments may be made in the contracted transport, if necessary and that the transport may be subcontracted.
  8. The customer is responsible for the sufficiency and truthfulness of the information provided and will hold HIRUTRANS GARRAIOAK S.L. harmless from any liability that may be required as a result of the insufficiency or inaccuracy of the information provided
  9. In general, HIRUTRANS GARRAIOAK S.L. will inform the Customer of the arrival of the vehicle at the loading and unloading places and of the arrival of the goods at the airport of departure and destination and, as far as possible, of any events that may arise during the contracted transport service.
  10. Transport subject to our Standard Terms and Conditions of Engagement on our web site and, alternatively, to the applicable transport regulations (International air and multimodal transport: Montréal Convention, Warsaw Convention, CMR Convention, as the case may be; National air and multimodal transport and for what is not regulated in the aforementioned legislation: Spanish legislation). HIRUTRANS GARRAIOAK S.L. reserves the right to exercise all the actions contemplated by the regulations in force, without renouncing any of them.
  11. Resolution of controversies and Applicable Law: For the resolution of controversies that may arise in relation to this contract of transport, the parties agree to submit to the jurisdiction of the Spanish Courts and in particular to the jurisdiction of the Courts and Tribunals of Donostia San Sebastian. The applicable law will be the Spanish law and the international treaties that form part of the Spanish legal system.
  12. Nature and value of the goods
    • 12.1 The goods transported must be general commercial goods and must be properly packaged, stowed, and conditioned according to their nature and for safe transport, with the Shipper being solely responsible for the proper execution of these operations.
    • 12.2 The goods transported must be duly packaged, stowed and conditioned in accordance with their nature. It must be safe for shipment and in compliance with the current legislation. The shipper is exclusively responsible for adequately performing said operations. Likewise, the shipper must ensure sufficient protection of the goods during the normal stages of transit.
    • 12.3 As a general rule, the transport of the following goods, which make up the list of EXCLUDED goods, is EXCLUDED.
      Armaments, military materials, spare parts and/or equipment; Goods which are the object of illegal, prohibited or clandestine trade or transport; Gold, silver and other precious metals; Bank notes, bearer securities, documents and coupons; Jewellery and articles of jewellery, of fine metals; Precious stones and real pearls; Goldsmiths’ wares of fine metals: Works of art, antique or rare objects of agreed value; Lace, embroidered or woven with fine metals and legitimate silk doilies; Collections of any kind; Animals, trees, plants and flowers; Dangerous goods (IMO); Explosive goods; Radioactive goods; Removals and personal effects; Vehicles or any other means of transport; Tobacco; Lottery or prize-winning pools; Goods containing traces of fuel in the tank; Goods with oils inside; Blood, plasma and body fluids; Biological material; Perishable goods. Vaccines and/or treatments for Covid-19.
      If the Client wishes to transport any of the EXCLUDED goods listed above, they must expressly notify HIRUTRANS GARRAIOAK S.L. in writing BEFORE the start of the service (according to clause 4). In such a case, HIRUTRANS GARRAIOAK S.L. will review the possibility of providing the service and may decide to reject it without incurring any costs or compensation to the Client.
      If the Client does not make this communication in the manner and timeframe described, it will be presumed that the goods transported are not among the EXCLUDED goods listed above.
      If the Client’s notification occurs after the service has commenced (according to clause 4), the Client will be solely responsible for any damages, losses, and/or delays related to those goods that may affect themselves, HIRUTRANS GARRAIOAK S.L., and/or third parties. HIRUTRANS GARRAIOAK S.L. will be fully exonerated from any liability related to the aforementioned goods.
    • 12.4 The following are considered SPECIAL GOODS: Temperature-controlled goods; Damaged goods; Goods returned to origin. The following are considered LIMITED goods: Computers, mobile phones (cell phones, tablets, and smartwatches), and commercial samples.
      If the goods to be transported are SPECIAL or LIMITED according to the above lists, the Client must expressly notify HIRUTRANS GARRAIOAK S.L. BEFORE the start of the service. The Client will bear any costs that may arise from non-compliance with the above.
    • 12.5 Goods that comply with all provisions in the above sections will be considered “OK to transport.” HIRUTRANS GARRAIOAK S.L. requires that the transported goods be “OK to transport” and will only be liable, if applicable, for damage to the goods, damage caused by the goods to third parties, and other cases provided for in current regulations, when they are “OK to transport.”With the contracting of the transport service with HIRUTRANS GARRAIOAK S.L., unless there is an express written statement to the contrary—made by the Client in a verifiable manner BEFORE the start of the corresponding transport service—(according to clause 2.i), it is presumed that the goods transported in the contracted shipment are “OK to transport.”
  13. These service provision terms and conditions do not apply to the charter service.This document summarizes the terms and conditions under which the transports contracted by the Client with HIRUTRANS GARRAIOAK S.L. will be carried out. Unless there is an express written statement to the contrary, made sufficiently in advance of the start of the transport services (according to clause 4), it will be considered that the Client fully accepts these Service Provision Conditions and the General Contracting Conditions.
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